On January 10th, web services started to become non-responsive in the US Hosted Production environment between 10:31PM UTC and 10:33pm UTC. This resulted in a brief downtime from 10:33pm UTC and 10:35pm UTC as services recovered automatically. This issue self-resolved within minutes.
What Happened 10/JAN/2023: 10:31PM UTC Web services begin failing 10/JAN/2023: 10:33PM UTC On call engineer acknowledges alerts 10/JAN/2023: 10:35PM UTC Issue self resolves, Archer is available
What Are We Doing About This We have evaluated stack traces and logs to determine root cause, however, additional information is needed to debug the cause. This is the first and only time this issue has occurred in our environments, and we are working to add additional logging capabilities into the environment to better capture forensic evidence in the event this issue occurs again.
Posted Jan 10, 2023 - 22:33 UTC
This incident affected: Archer Cloud (US Region) (Archer Hosted US PROD).