EMEA SaaS and Hosted - Outage
Incident Report for Archer Cloud
Resolved
We corrected a network issue within our infrastructure which caused several queued up processes that previously timed out to run against a subset of our servers. This caused a brief outage in the offerings listed below. We have a case open with AWS to determine how this could have been prevented and why timed out jobs are not purged.

EMEA SaaS NonProd: 22:45 UTC - 22:47 UTC
EMEA Hosted NonProd: 22:46 UTC - 22:48 UTC
EMEA Hosted Prod: 22:47 UTC - 22:49 UTC

Access to EMEA Hosted Prod, EMEA Hosted NonProd, and EMEA SaaS NonProd.

EMEA SaaS Prod was not impacted by this.
Posted Jan 12, 2023 - 22:50 UTC
This incident affected: Archer Cloud (EMEA Region) (Archer Hosted EMEA PROD, Archer SaaS EMEA NonProd, Archer Hosted EMEA NonProd).
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